Viewers griped on social media that the closed captions did not translate what the artist was singing or saying.
Cheeks, meanwhile, responded to an inquiry by Garcia.
The letter is below.
CBS
Regrettably, errors were made with respect to the close captioning of his performance and subsequent acceptance speech.
Regardless, we should have monitored the situation more closely.
I take full responsibility for what happened.
We will keep you updated regarding our efforts on this matter.
